Once orders have been paid and are made ready for despatch and the client decides to cancel the order the client shall be liable for all costs incurred up to that point. This may include, but is not limited to, 25% restocking fees will apply, pallet courier or other postal service costs etc.

If the goods have already been dispatched or you have all ready taken delivery, you must follow our procedure by contacting us via telephone (020 3745 9826) or via email (sales@ukflooringcompany.com). We will then provide you with details on how to return the goods to us, and a returns form will be emailed to you

If the client wishes to return an order (in part or in full) where the goods are not damaged or defective, they shall be liable for all courier costs and a 25% restocking fee.

We must be notified of all returns within 28 days of the delivery date of the original order.In case of product dispute, boxes may only be accepted with CLEAR sellotape and must be well packed in original packaging, in good re-sellable condition to qualify for credit return

Refunds shall only be processed after the return of goods has been verified at the warehouse.

Refunds shall only be given to include goods that after inspection are deemed to be in ‘resalable condition’.

Refunds may take up to 7 days to process after the receipt of the goods.

Please find our terms and conditions below.

https://www.ukflooringcompany.com/terms-conditions